Case Study_estrutura

Improving customer satisfaction through personalized service at oceanview

Location
Louisiana
Resort
OceanView
Room
Couple date
Facilities
Pool, AC, Lunch, Fitness center
Inhaling the sensation of the ocean from your room

OceanView located in a popular tourist destination had received feedback from guests about the impersonal and inconsistent service provided by staff. The hotel management decided to implement a personalized service approach to improve customer satisfaction and retain loyal customers.

our results

The implementation solutions resulted in significant

Customer satisfaction

The hotel’s customer satisfaction scores showed a significant improvement

Increased revenue

The hotel’s revenue witnessed a positive growth trend

Engaged staff

Online reviews contributed to increased bookings and revenue.

Engaged reputation

The staff became more motivated due to the comprehensive training

BOOK NOW

Book your dream stay now

01. Make an appointment

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02. Select room

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03. Confirm payment

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04. Enjoy your bed

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